Refund policy

Last updated: October 8, 2026

We stand behind the quality of our products. This policy explains your two refund options: our 90-day money-back guarantee for eligible opened products and our standard 90-day return window for eligible unopened items.

  1. 90-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 90 days of delivery, even if the product has been opened or partially used, subject to the conditions below.

Conditions:

  • Limited to one guarantee claim per customer, per product.

  • Applies to your first purchase of a given product.

  • The product, including the bottle and any unused portion, must be returned to the address we provide.

  • Original shipping costs are non-refundable.

  • Return shipping is the customer's responsibility.

  • Bulk orders, multi-packs beyond a single unit, and wholesale orders are excluded.

How to claim:

  • Contact us within 90 days of delivery using the contact information on our website.

  • Provide your order number and the reason for your dissatisfaction.

  • We will respond with return instructions and a return address.

  • Once we receive and approve your return, your refund will be processed to the original payment method within 5–10 business days.

  1. Standard 90-Day Return Policy (Unopened Items)

For unopened, unused products in their original sealed packaging, you have 90 days from the date of delivery to request a return, subject to the exclusions below.

To be eligible, items must be:

  • Unopened, unused, and in their original sealed packaging.

  • In the same condition as received.

  • Accompanied by proof of purchase, such as an order number or receipt.

  1. Non-Refundable Items

Except for eligible claims under the 90-day money-back guarantee or claims involving damaged, defective, or incorrect items, the following items cannot be refunded:

  • Items for which a return or guarantee claim is requested more than 90 days after delivery.

  • Sale, clearance, or final-sale items.

  • Gift cards.

  • Free promotional items or samples.

  • Bulk, wholesale, or multi-unit orders beyond the single-unit guarantee limit.

  1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or incorrect, contact us within 90 days of delivery using the contact information on our website. Please include:

  • Your order number.

  • Clear photos of the damaged, defective, or incorrect product and its packaging.

  • A description of the issue.

We will provide a free replacement or full refund at no cost to you, including return shipping if required. These claims are handled separately from ordinary returns and money-back guarantee claims.

  1. How to Request a Return

To request a return or guarantee claim, contact our customer service team within 90 days of delivery through the contact details on our website. Include your full name, order number, and reason for return.

Use the subject line “Return Request” or “Guarantee Claim,” followed by your order number.

Do not ship items back without authorization. Unauthorized returns will not be processed.

Once approved, you will receive return instructions and a return shipping address.

  1. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or card issuer, the refund may take additional time to appear on your statement.

Please note:

  • Original shipping costs are non-refundable unless the return is due to our error.

  • Return shipping costs are the customer's responsibility unless the return is due to our error.

  • A restocking fee of up to 15% may apply for unjustified returns.

  1. Exchanges

We replace items only if they are defective or damaged. Please request a replacement within 90 days of delivery.

To exchange a non-defective item, request an eligible return within 90 days of delivery and place a new order.

  1. Late or Missing Refunds

If you have not received your refund after 10 business days from approval:

  • Check your bank or credit card statement again.

  • Contact your card issuer, as processing times may vary.

  • If the issue remains unresolved, contact us using the details on our website.

  1. Cancellations

You may cancel an order before it has been shipped. Once an order has shipped, it cannot be canceled and is subject to this Refund Policy.

  1. Contact

For all refund-related questions, use the contact information displayed on our website.